If you have just signed up, your account waits for activation by StackPylon staff. They also assign your plan.
Once you are in, use the menu: Overview, Websites, Email, Dedicated server, Support, Billing and Account.
Websites is where you add sites, upload files, install WordPress, create databases, add cron jobs and restore backups.
Email is where you add a mail domain and create mailboxes.
Support is where you open a ticket. Billing shows your plan and invoices. Account holds your name, email, password and two-step login.
Tips
Forgot your password? Go to stackpylon.com/forgot. We email you a one-time link that works for 1 hour.
Turn on two-step login under Account to keep your panel safe.
Getting started7 steps
Add a website
Start with a free yourname.stackpylon.com name or connect a domain you own. SSL is added for you, free.
Show the stepsHide the steps: Add a website
In the panel, open Websites and choose Add a website.
Pick a free name like yourname.stackpylon.com, or choose My own domain and enter your domain.
For your own domain, the panel shows two A records: @ and www, both pointing to 211.115.155.108. Each has a Copy button.
Add both records where your domain's DNS is managed. The Domains guides show how for GoDaddy, Namecheap, Cloudflare and Gabia.
Back in the panel, press Check DNS now.
Watch the status: Waiting for DNS, then Issuing SSL, then Live. Your site is ready when it says Live.
Open the website's page to see its SSL status and disk used, use Turn PHP on/off, choose a PHP version (8.1, 8.2 or 8.3), add cron jobs and see visitor and bandwidth counts.
Tips
DNS changes can take from a few minutes to a few hours to reach everyone. If the check does not pass yet, try again a little later.
Building a PHP site? Turn PHP on for that website first.
Getting started4 steps
Get help and move an existing site
Open a support ticket, use the contact form, or ask us to move a site from your old host.
Show the stepsHide the steps: Get help and move an existing site
Logged in? Open Support in the panel and choose Open a ticket. Describe the problem and include the domain name.
To move a site from another host, send a migration request in the panel.
Free migrations per plan: Starter 1, Growth 5, Business 20.
Tips
Tell us the website or mail domain and what you have already tried. It helps us answer faster.
Domains6 steps
Connect a domain at GoDaddy
Point a domain registered at GoDaddy to your StackPylon website with two A records.
Show the stepsHide the steps: Connect a domain at GoDaddy
In the StackPylon panel, open Websites, choose Add a website, then My own domain, and enter your domain. Keep the page with the two A records (@ and www) open.
Log in to GoDaddy and open your Domain Portfolio. Select the domain, then open its DNS tab.
Find the A record with the name @. Edit it, set the value to 211.115.155.108 and save. If there is no A record for @, add one.
Look for a record with the name www. If it is a CNAME, delete it, because www needs an A record here.
Add a new record: type A, name www, value 211.115.155.108. Leave TTL at the default and save.
Back in the StackPylon panel, press Check DNS now. The status moves from Waiting for DNS to Issuing SSL and then Live.
Tips
The DNS tab at GoDaddy only counts if the domain uses GoDaddy's name servers. If it uses other name servers (for example Cloudflare), add the records there instead.
Remove any other A or AAAA records for @ and www that point somewhere else, so every visitor reaches your new site.
Domains7 steps
Connect a domain at Namecheap
Point a domain registered at Namecheap to your StackPylon website with two A records.
Show the stepsHide the steps: Connect a domain at Namecheap
In the StackPylon panel, open Websites, choose Add a website, then My own domain, and enter your domain. Keep the page with the two A records (@ and www) open.
Log in to Namecheap, open Domain List and click Manage next to your domain.
On the Domain tab, check that Nameservers is set to Namecheap BasicDNS. If it shows Custom DNS, add the records at that other DNS provider instead.
Open the Advanced DNS tab. Under Host Records, delete the default parking records, such as the CNAME record for www and the URL Redirect record for @.
Click Add New Record, choose A Record, enter @ as Host and 211.115.155.108 as Value, leave TTL on Automatic and click the check mark to save.
Add a second A Record with www as Host and 211.115.155.108 as Value, and save it.
Back in the StackPylon panel, press Check DNS now. The status moves from Waiting for DNS to Issuing SSL and then Live.
Tips
Remove any other A or AAAA records for @ and www that point somewhere else, so every visitor reaches your new site.
Domains6 steps
Connect a domain that uses Cloudflare
Add two A records in Cloudflare and set them to DNS only (grey cloud) so the panel can find them.
Show the stepsHide the steps: Connect a domain that uses Cloudflare
In the StackPylon panel, open Websites, choose Add a website, then My own domain, and enter your domain. Keep the page with the two A records (@ and www) open.
Log in to Cloudflare, select your domain and open DNS, then Records.
Edit the A record for @ (Cloudflare shows it as your domain name), or click Add record if there is none: type A, name @, IPv4 address 211.115.155.108.
Click the orange cloud so it turns grey and says DNS only. Save.
Do the same for www: an A record with name www and IPv4 address 211.115.155.108, set to DNS only. If www is a CNAME, delete it first.
Back in the StackPylon panel, press Check DNS now. The status moves from Waiting for DNS to Issuing SSL and then Live.
Tips
Why DNS only: with the orange cloud on, Cloudflare answers with its own addresses instead of 211.115.155.108, so Check DNS now cannot find your records and the site stays on Waiting for DNS.
Your SSL certificate comes free from StackPylon, so you do not need Cloudflare's proxy for HTTPS.
Domains7 steps
Connect a domain at Gabia
Add the two A records in the DNS management tool of Gabia, the Korean registrar.
Show the stepsHide the steps: Connect a domain at Gabia
In the StackPylon panel, open Websites, choose Add a website, then My own domain, and enter your domain. Keep the page with the two A records (@ and www) open.
Log in at gabia.com and open My Gabia.
Open the DNS management tool and click Settings next to your domain.
Click Add record. Choose type A, enter @ as the host and 211.115.155.108 as the value. Leave TTL as it is.
Add a second record: type A, host www, value 211.115.155.108. If a record for www already exists, edit or delete it first.
Click Save. Gabia only applies the change after you save.
Back in the StackPylon panel, press Check DNS now. The status moves from Waiting for DNS to Issuing SSL and then Live.
Tips
The Gabia DNS tool only counts when the domain uses Gabia's own name servers, which is the default. If you moved the name servers elsewhere, add the records there.
Gabia's pages are in Korean. The record type A and the host names @ and www are the same in every language.
Domains5 steps
SSL certificates (HTTPS)
Every website gets a free Let's Encrypt certificate automatically once its DNS points to StackPylon.
Show the stepsHide the steps: SSL certificates (HTTPS)
Add your website and point its two A records (@ and www) to 211.115.155.108.
Press Check DNS now on the website. When the records are found, the status changes to Issuing SSL.
The certificate is issued for you, free, by Let's Encrypt. The status then changes to Live.
Open the website's page in the panel to see its SSL status at any time.
Visit your site with https:// in front of the address to check the padlock in your browser.
Tips
There is nothing to buy or install.
Stuck on Waiting for DNS? Check that both A records are correct, that Cloudflare records are set to DNS only, and that no old A or AAAA records for @ or www point somewhere else.
Websites6 steps
Upload your site with a ZIP file
The quickest way to put a finished site online: upload one ZIP and the panel unpacks it for you.
Show the stepsHide the steps: Upload your site with a ZIP file
On your computer, put your site's files in a ZIP file. Zip the files themselves, so index.html or index.php is at the top of the ZIP, not inside a folder.
In the panel, open Websites and choose your website.
Under Files, choose Upload a ZIP to deploy and pick your ZIP file.
The panel unpacks the ZIP into the website's public folder. Files with the same names are replaced.
If your site uses PHP, use Turn PHP on/off to turn PHP on, and choose a PHP version (8.1, 8.2 or 8.3).
Open your site in a browser to check it.
Tips
Want a copy of the current files first? Press Download a backup on the website's page before you upload.
Install WordPress with one click, then finish the setup in wp-admin.
Show the stepsHide the steps: WordPress basics
Add your website first. It is best to wait until its status is Live, so WordPress starts on https.
Open Websites, choose the website and press Install WordPress. It sets up its own database and PHP for you.
When the install is done, open https://yourdomain/wp-admin/ in your browser, with your own domain in place of yourdomain.
Follow the WordPress setup: choose a language, your site title, an admin user name, a strong password and your email address.
Log in to wp-admin to add pages, posts, themes and plugins.
Tips
Keep WordPress, themes and plugins up to date from Dashboard, then Updates, in wp-admin.
A plugin needs a different PHP version? Choose 8.1, 8.2 or 8.3 on the website's page.
Made a mistake? Use Restore from backup on the website's page to go back to an earlier day.
Websites5 steps
Create and use a database
Create a database for your site and connect to it with the host name mariadb.
Show the stepsHide the steps: Create and use a database
In the panel, open Websites and choose your website.
Under Databases, press Create database.
The panel shows the database name, the user and the password. The password is shown only once, so copy all three now.
In your site's settings, use mariadb as the database host, not localhost.
Enter the database name, user and password in the same settings and save.
Tips
Using WordPress? You do not need this: Install WordPress creates its own database.
Your databases are in the nightly backup and can be restored from the website's page.
Email7 steps
Set up email on your domain
Add your mail domain, copy the DNS records, then create mailboxes, aliases and auto-replies.
Show the stepsHide the steps: Set up email on your domain
In the panel, open Email and choose Add a mail domain. Enter your domain.
The panel shows the records to add where your DNS is managed: MX (priority 10, mail.stackpylon.com), an SPF TXT record, a DKIM TXT record at dkim._domainkey and a DMARC TXT record at _dmarc.
You can also add the optional autodiscover and autoconfig CNAME records. They help mail apps find your settings.
Copy each record exactly as shown and add it at your DNS provider.
Press Check records. Each record turns green when it is found.
Create a mailbox: enter the address, a name, a password of at least 10 characters and a quota.
Read your mail in the browser at mail.stackpylon.com/SOGo/, or set up your phone or Outlook with the guides below.
Tips
In the Email section you can also reset a mailbox password, add aliases and forwarders, set an auto-reply (vacation message) and turn on a catch-all address.
Remove old MX records from your previous mail provider, or some mail may still go there.
Email6 steps
Set up email on iPhone or iPad
Add your StackPylon mailbox to the Mail app on iPhone or iPad over IMAP.
Show the stepsHide the steps: Set up email on iPhone or iPad
Open Settings, then Mail, then Accounts (on iOS 18 and later: Settings, Apps, Mail, Mail Accounts). Tap Add Account.
Tap Other, then Add Mail Account. Enter your name, your full email address, your mailbox password and a description, then tap Next.
Choose IMAP at the top.
Under Incoming Mail Server, enter host name mail.stackpylon.com, your full email address as the user name, and your password.
Under Outgoing Mail Server, enter host name mail.stackpylon.com, your full email address as the user name, and your password.
Tap Next, wait for the account to be verified, then tap Save.
Tips
If it does not connect, open the account, then Advanced: incoming mail uses SSL on port 993, and outgoing mail (SMTP) uses SSL on port 465.
The user name is always your full email address, for example you@yourdomain.com.
Email6 steps
Set up email on Android
Add your mailbox to your phone's mail app, for example Samsung Email, over IMAP.
Show the stepsHide the steps: Set up email on Android
Open your mail app and choose to add a new account. If it asks for the type of account, pick Other.
Enter your full email address and mailbox password, then choose Manual setup.
Choose IMAP account.
Incoming server (IMAP): mail.stackpylon.com, port 993, security SSL/TLS. The user name is your full email address.
Outgoing server (SMTP): mail.stackpylon.com, port 465 with SSL/TLS (or port 587 with STARTTLS). Sign-in is required, with the same user name and password.
Save. The app checks the settings and opens your inbox.
Tips
Using the Gmail app instead? See the Gmail app guide.
Menus differ a little between phone makers, but the server settings are always the same.
Email6 steps
Set up email in Outlook
Add your mailbox to Outlook on Windows or Mac using IMAP.
Show the stepsHide the steps: Set up email in Outlook
In Outlook, add an account: File, then Add Account in classic Outlook, or Settings, Accounts, Add account in the new Outlook.
Enter your full email address. In classic Outlook, open Advanced options and tick Let me set up my account manually. Choose IMAP.
Incoming mail: server mail.stackpylon.com, port 993, encryption SSL/TLS.
Outgoing mail: server mail.stackpylon.com, port 465, encryption SSL/TLS (or port 587 with STARTTLS).
User name: your full email address. Enter your mailbox password.
Finish, then send yourself a test message.
Tips
If you added the optional autodiscover and autoconfig CNAME records, Outlook may fill in these settings for you.
Outlook on Mac: open Outlook, Settings, Accounts, press the plus button and use the same settings.
Email6 steps
Add your mailbox to the Gmail app
Read your StackPylon mail in the Gmail app on Android or iPhone by adding it as another account over IMAP.
Show the stepsHide the steps: Add your mailbox to the Gmail app
Open the Gmail app, tap your profile picture and choose Add another account.
Choose Other, enter your full email address and tap Manual setup.
Choose Personal (IMAP) and enter your mailbox password.
Incoming server (IMAP): mail.stackpylon.com, port 993, security SSL/TLS. The user name is your full email address.
Outgoing server (SMTP): mail.stackpylon.com, port 465 with SSL/TLS (or port 587 with STARTTLS). Sign-in is required, with the same user name and password.
Finish the setup. Your mailbox appears in the Gmail app's account list.
Tips
Your mail stays in your StackPylon mailbox. The Gmail app only shows it.
On iPhone, the Gmail app may ask for the same server details on a single screen.
Backups5 steps
Backups and restore
Everything is backed up every night. Restore a website yourself or download a copy.
Show the stepsHide the steps: Backups and restore
Backups run on their own: one nightly backup of everything, kept as 7 daily, 4 weekly and 12 monthly copies.
To restore a website, open Websites, choose the website and press Restore from backup.
Pick the date you want to go back to.
Choose what to restore: the files, the database, or both. Then start the restore.
To keep your own copy, press Download a backup on the same page to get a ZIP file.
Tips
Restoring puts the chosen part back as it was on that date. Download a backup first if you want to keep today's version.
Need something else back from a backup? Open a ticket under Support.
Billing5 steps
Billing, invoices and plan changes
See your plan, renewal date and invoices, and ask for a different plan.
Show the stepsHide the steps: Billing, invoices and plan changes
Open Billing in the panel.
You see your plan, its monthly or yearly price, the date it has been active since, the next renewal date and your invoices.
Online payment is coming soon. Until then, invoices arrive by email.
To change your plan, pick the plan you want under Billing (Ask for ...). This opens a support ticket.
StackPylon staff then switch your plan for you.
Tips
New accounts get their plan from StackPylon staff when the account is activated.
A question about an invoice? Open a ticket under Support.
Account6 steps
Account security: password and two-step login
Change your password, turn on two-step login with an authenticator app and log out of other devices.
Show the stepsHide the steps: Account security: password and two-step login
Open Account in the panel.
To change your password, use Change password.
To turn on two-step login, follow the steps on the Account page to connect an authenticator app on your phone.
Save your backup codes somewhere safe. They let you log in if you lose your phone.
To change your name or email address, enter the new details together with your current password.
Think someone else knows your password? Change it, then use Log out on all devices.
Tips
Forgot your password? Go to stackpylon.com/forgot. The one-time link we email you works for 1 hour.
Two-step login is optional for customers and required for admin accounts.
Want to close your account? You can ask to delete it from the Account page.
Frequentlyaskedquestions
How do I log in to the panel?
Go to https://stackpylon.com/login. After you sign up, StackPylon staff activate your account and assign your plan.
Which DNS records does my website need?
Two A records: @ and www, both pointing to 211.115.155.108. The panel shows them with a Copy button when you add a website with your own domain.
Why does my website still say Waiting for DNS?
DNS changes can take a while to reach everyone. Check both A records, set Cloudflare records to DNS only (grey cloud), remove old A or AAAA records for @ and www, then press Check DNS now again.
Do I pay for SSL?
No. Every website gets a free Let's Encrypt certificate automatically once its DNS points to StackPylon.
What are the mail settings for my phone or Outlook?
IMAP: mail.stackpylon.com, port 993, SSL/TLS. SMTP: mail.stackpylon.com, port 465 with SSL/TLS or port 587 with STARTTLS. The user name is your full email address.
Where is webmail?
At https://mail.stackpylon.com/SOGo/. Log in with your full email address and mailbox password.
How do I connect with SFTP?
Use host files.stackpylon.com, port 2022 and the user name shown on your website's page (siteN). Press Create / reset SFTP password to get a password; it is shown only once.
How often are backups made?
Every night, for everything. We keep 7 daily, 4 weekly and 12 monthly copies. You can restore a website's files and/or database yourself, or download a backup as a ZIP.
How do I pay?
Online payment is coming soon. Until then, invoices arrive by email. Your plan, renewal date and invoices are under Billing in the panel.
How do I change my plan?
Pick the plan you want under Billing in the panel. This opens a ticket, and StackPylon staff switch the plan for you.
I forgot my password. What now?
Go to https://stackpylon.com/forgot. We email you a one-time link to choose a new password. The link works for 1 hour.
Can you move my existing website?
Yes. Send a migration request in the panel. Plans include free migrations: Starter 1, Growth 5 and Business 20.
